National carrier Finnair is confronting a proposed €7.6 million fine after the Finnish Competition and Consumer Authority (KKV) accused the airline of supplying misleading and incomplete information during an ongoing investigation into its pricing practices.
According to KKV, Finnair failed to meet its legal obligations during a probe examining whether the airline imposed unlawful restrictions on how online travel agencies market ticket prices for flights to and from Finland. The investigation forms part of a wider inquiry involving both Finnish and Swedish authorities.
The regulator said Finnair responded to four separate information requests in autumn 2023 with material described as “inaccurate, partial, and misleading,” significantly hindering its efforts to determine whether any competition rules had been breached. The concerns led KKV to conduct an unannounced inspection at the airline’s premises in spring 2024, gathering internal documents linked to pricing practices.
Authorities say the evidence supports a finding of a “broad and serious procedural infringement.”
“Effective enforcement depends on companies providing accurate and complete information. This case involved behaviour that hampered the authority’s investigation,” said KKV Director General Timo Mattila.
The proposed sanction represents 0.25 percent of Finnair’s 2024 revenue, though Finnish law allows penalties of up to one percent of global turnover for such infractions. The Finnish Market Court will make the final decision on whether the fine will be imposed. The underlying competition investigation remains active.
Finnair has rejected the allegations, insisting it ended all practices related to influencing travel agency pricing after agreeing to commitments with the Swedish Competition Authority in 2023. The airline said the Finnish probe was “unnecessary” and stemmed from a misunderstanding that could have been resolved with a more thorough process.
In Sweden, Finnair consented to stop limiting how travel agencies may promote its fares. Finland’s authorities launched their own investigation soon after, seeking to establish whether similar restrictions applied in the domestic market.
This marks the first time KKV has proposed a penalty based on procedural misconduct rather than a direct violation of competition rules, signalling rising scrutiny over transparency and cooperation during regulatory reviews.
